Privacy Policy

Last revised on 04/04/2024 

The term “this website” refers to the website «www.wearetravelers.ai», which is owned and run by the company under the name «WeAreTravelers e-service P.C.», located in Greece, with GEMI Reg. No 154395501000 (herein referred as “WAT”, "we", "our", "us”, or “the company”). 

The term “our services” refers to our online vacation related services, and any of our other services offered from time to time through our website.

The term “vacation providers” refers to our partners providing you of accommodation (eg. hotels, hostels, bed and breakfast, etc.), air tickets, ferry tickets, and transportation. 

In this Privacy Policy we will refer to you by using the terms “user”, “visitor”, “you”, “your”, “yours”. 

Within the framework of your visit and browsing on WAT, and the use of the online vacation related services provided through our website, as well as other online websites (vacation providers’ websites) you may submit information and details of your Personal Data as well as additional information related to your upcoming vacation. 

We are committed to protect and respect your privacy and your personal data, and we will use and process only data that have been lawfully collected by you. Please note that browsing on our website and using the services provided are subject to this Privacy Policy as well as to the Terms of Use. The herein Privacy Policy explains in detail what kind of data we collect, the purpose of this data collection, how we use and process that data and with whom we share them. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

The present Privacy Policy is in full compliance with the current Greek and EU legislation on personal data protection, including the provisions of Law 4624/2019, the General Regulation on Personal Data Protection 2016/679/EU (GDPR), the Directive 2016/68/EU and the applicable Internet Privacy Regulations.

TOPICS:

• What kind of data we collect from you and for what purpose.

• What about “cookies”? What are “cookies”?

• How your Personal Data may be used.

• • Who we will share your Personal Data with.

  • Where we process and store your Personal Data.

  • How long we may store your Personal Data.

  • Marketing opt-in and opt-out provisions

  • How you can access your Personal Data and keep it up to date.

  • Safeguarding your Personal Data.

  • Why do we link to other websites/social media. 

• How we can make changes to this Privacy Policy.

• Where and how you may ask questions, make complaints or contact us about this Privacy Policy.

Age Disclaimer: You may use our website and the online services provided through it, if you are over 18 years old. If you are under 18 years old, you must refrain from the use. Those with parental authority should protect minors from accessing and using websites that refer to adults and are solely responsible for this.

We may collect and process certain data of yours, including personal data, because of the use of our online services, and in any other way you may contact us or by subscribing to receive Newsletters from us. 

Fully complying with the Greek and Community legislation on personal data protection, we collect and process your data to provide you with our online services, helping you to book your vacation and ensure you get the best service possible. The primary reason we share your data is to supply the vacation providers with the relevant information to complete your vacation reservation. We also use your personal data to contact you about special offers and other services we think you might be interested in.

The data collection and process take place upon your explicit consent. However, your data may be processed, without your prior explicit consent, for reasons of compliance with Greek and Community Laws and Regulations, and current personal data protection legislation (article 6 par. 1c of General Regulation on Personal Data Protection 2016/679/EU) as well as for statistical reasons and for reasons related to the proper operation of our website (article 6 par. 1f of the General Regulation on Personal Data Protection 2016/679/EU). At this point, we declare that our website is in line with Data Minimization Principal and thus we collect the minimum data possible to be able to provide our online services properly.

The personal data we collect and process include your full name, your email address, your date of birth, the number of your passport, your nationality, your gender, your contact details, your payment details, your country code. You will be asked to submit the same personal data of the people traveling with you. Moreover, you should submit additional information related to your upcoming vacation (eg. dates, arrival time, etc.). 

Additionally, we collect your IP address, search criteria, type of browsing program (a navigation program is the program you use to browse on websites, such as Internet Explorer, Google Chrome, Firefox or Safari), the times you access our website and for how long you were on it, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), and content you share with us when you use our online services, passwords or replies to security questions, etc.

We use technologies like cookies and pixel tags to provide, improve, protect and promote our services. Cookies are that are stored in the browser of your device when you browse our website. Cookies help us to remember who you are by providing information in relation to your visits to our website, facilitating and personalizing your browsing experience on it. They also contribute to the targeted listing of information and ads to you, depending on your preferences, interests and needs.  

While navigating on our website you will be requested to give your consent for the storage of the different types of cookies and the processing of your data that are received through them. In any case, you can program your browser in such a way so that you are informed about the use of cookies and set the privacy protection you wish by choosing between maximum protection ("Customize") and minimum protection ("Allow all"). These privacy settings are presented clearly and comprehensively in the Cookies Policy.

When you use our online services: If you wish to use any of our services, you should insert certain personal data of yours. Your data will be used in the first place to provide you the services or information you have asked for and to provide you with a personalized WAT experience. We process your personal data for several purposes, including: (i) accounting, billing of services, reporting and audit; (ii) credit or billing checking or credit or billing process screening; (iii) authentication and identity checks; (iv) debt collection; (v) preservation of security and safety, but also for training, administrative and legal purposes; (vi) upon your explicit consent for data matching and dedupe, statistical and market analysis, and marketing information; (vii) developing, testing and maintaining systems; (viii) upon your explicit consent for customer surveys; (ix) upon your explicit consent for customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (x) where required by law or in connection with legal proceeding or extrajudicial disputes; and (xi) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your data to one or more of the entities listed in the section called “who we will share your personal information with”.

Customization of our online services and advert targeting: We may use the data we collect via cookies when you use our services to build up a picture of your interests. We may then use this information to make sure that when we send you marketing communications and when you visit our website or use our online services, you don't miss offers and information that might interest you. This information may also be used by third party advertising agencies and networks, to advertise our own or third-party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please refer to our Cookies Policy.

Comments and reviews submitted to our online services: If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile services: We may keep your phone number, the model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your phone number. We’ll store your device language, app language and country. We need this information to provide mobile services and to administer our mobile service. 

Direct marketing: For information on how we may market to you, please refer to the section called “Marketing opt-in and opt-out provisions”.

Customer surveys: Every now and then, we may ask you for your opinion on our services and for contests you might have declared your participation. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answer.

We mainly use your personal data to make sound scientific conclusions, to develop new services, and upon your explicit consent, to send you newsletters and information about events, contests and / or other services in which we believe you may be interested in, as well as for statistical, survey and research reasons. 

More precisely, we process your data in the following ways:

1. to manage your Account and provide you with the features of the online services provided though our website, to validate and keep your personal information accurate. 

2. to ensure that the content of the online services provided though our website is presented in the most effective way for you, by displaying content and features that are tailored to you, to your interests and to how you use the online services.  

3. to provide you with information about online services that you have already requested from us or which we feel that may interest you (in accordance with your marketing preferences). 

4. to make sound scientific conclusions, to conduct surveys, for statistical and research reasons. 

5. to notify you about changes to our online services and to address complaints, comments or issues from your side in relation to your use of the online services. 

6. to prevent, detect and investigate illegal activities, breaches of any agreements entered into between you and us and threats to the security of the online services provided. 

We may share your personal data with third parties (eg Google Analytics, Google Ads, Google Adsense, Facebook Pixel, Mailchimp, Stripe, etc), however we won't sell them to advertisers or other third parties. 

We can share the personal data you provide to us, as follows:

With third parties working for / collaborating with WAT: We engage certain trusted third parties (for example, vacation providers, providers of customer support and IT, accounting, and legal services) to help us provide, improve, protect, and promote our online services. These third parties will access your data only to perform tasks on our behalf, always in compliance with this Privacy Policy, and will remain responsible for their handling of your data as per our instructions.

Law & Order: We may disclose your data to third parties if we determine that such disclosure is reasonably necessary: (a) if required by Law, by Court order or requested by any other competent governmental, judicial, police, administrative or regulatory authority, upon legitimate request and according to the pertinent laws; (b) to protect any person from death or serious bodily injury; (c) to prevent fraud or abuse of our users; or (d) to legally protect our property rights in relation to our website.

We may designate third party service providers for the processing of data (Data Processors), as well as for the management and operation of certain functions of our website. The data collected by you are stored in secure cloud systems of Amazon Web Services, applying all the necessary technical and organizational measures to meet the requirements of the GDPR (GDPR). However, the transmission of information over the Internet may not be completely secure or error-free, and your data may be exposed to malicious third-party actions.

HOW LONG WE MAY STORE YOUR PERSONAL DATA

Your personal data is stored for as long as it is absolutely necessary to achieve the purposes for which it was collected. In any case, the criteria used to determine this period is based on the observance of deadlines set by Law and the principles of data minimization, storage limitation and rational file management.

You always reserve the right to request access, correction or deletion of your personal data processing and / or restriction of the processing of your personal data and you always have the right to object and / or to oppose its processing, as well as the right to the portability of such personal data of yours, by sending a relevant e-mail to dpa@wearetravelers.ai Please note that: (1) there may be a period of inactivity while deleting such data from our servers and our databases; and (2) that we may retain such data if necessary in order to comply with our legal obligations, to resolve legal disputes or to execute our existing contracts. Keep in mind that we follow the Data Minimization Principle, and therefore, we request, process and store as fewer personal data as possible to provide our services uninterruptedly.

We offer you the chance to receive news and updates for the online services we provide through WAT which, depending on your preferences. These include alerts for new services, articles, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Our website is in severe compliance with personal data regulations, following a strict opt-in policy in relevance to receiving these updates, by clicking on the box indicated in our website.

You may change your mind anytime and request that we do not process your personal data for marketing purposes. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have been subscribed. Whenever you receive direct marketing messages from us, we will tell you how you can unsubscribe. Alternatively, you may change your settings for receiving newsletters or for updating advertising / promotions by choosing not to click on the box indicated on our website or by sending us an email at dpa@wearetravelers.ai

You are entitled to see the personal data we keep about you. If you would like to get a copy of your personal data, please contact us at dpa@wearetravelers.ai

You are entitled to review and update your personal data. You may contact us via email at dpa@wearetravelers.ai and we will correct your personal data. 

We undertake to maintain the appropriate technical means to ensure the security, integrity and confidentiality of the personal data you have provided to us. We have installed technology and security tools that are designed to protect your personal data. We also follow the security procedures required under applicable privacy laws. Such procedures cover the storage, processing, use and release of any data you provide to us as well as measures designed to prevent unauthorized access or use. We also keep optimizing the technical features to keep your data safe beyond two-factor authentication, file encryption in idle mode.

Keep in mind that where we have given you (or where you have chosen) a password which enables you to access certain parts of the services provided, you are solely responsible for keeping this password confidential. If the password has been stolen or might otherwise be subject to misuse, it is your responsibility to notify us immediately for further action.

Our online services may contain hyperlinks to websites that are owned and operated by other entities. These websites have their own privacy and cookie policies, and we urge you to read them. They are referred to how your personal data is used when you submit it to these other entities, or they collect it with cookies. We do not control any other websites, so and we are not responsible for any data, information, material, products or services that are on or accessible through those websites or for the privacy policies of websites.

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter and Youtube, the data you provide will be subject to the third party’s privacy policy, as well as to this privacy policy.

HOW WE CAN MAKE CHANGES TO THIS PRIVACY POLICY

If we are involved in a reorganization, merger, acquisition or sale of our assets, you may be asked to renew your given consents in terms of the processing of your personal data. 

We may revise this Privacy Policy from time to time and therefore we will upload the most current version on our website. Any amendment in this Privacy Policy will be valid once the amended Privacy Policy is uploaded on the website. We recommend you visit regularly our website’s Privacy Policy in order to be informed about all the amendments that have been made. 

If a revision meaningfully reduces or alters your rights, we will notify you, and you may be requested to renew your given consents in terms of what we can do and how we process your personal data. 

You may contact us for any issue and for anything you wish to ask, state or complain. Furthermore, you may contact us to submit a request: a) to correct or delete the personal data you have submitted in our website, b) to restrict the processing of the personal data you have submitted in our website, c) to object to the processing of the personal data you have submitted in our website, d) for access and portability of the personal data you have submitted in our website, and e) for revocation of your consent to the processing of the personal data you have submitted in our website, at any time, by sending an email to dpa@wearetravelers.ai

If you wish to make a complaint regarding the processing of your personal data, we inform you that the Competent Authority is the Personal Data Protection Authority (APDPH), which is located at 1 - 3 Kifissias Avenue, PC 115 23, Athens, https://www.dpa.gr/en, by phone: +30 210 64 75 600 and by e-mail: contact@dpa.gr